minor“We recommend that the provider review the delivery method for practical moving and repositioning training to ensure all staff remained skilled and competent.”
missed or late visits
1 finding
minor“Times are sliding, getting later. If only they would let me know if they are going to be late. This has an impact on me and my plans for the day.”
staffing levels
1 finding
minor“No regular staff, no continuity. Used to be, but not recently.”
governance
1 finding
minor
“Systems and processes to monitor the safety and quality of the service was in place. The registered manager advised they planned to develop this as the business grew.”