Lavender Court received a Good rating across all five key questions on its first inspection in April 2023, with 68 people supported in an extra care housing setting. The service demonstrated strong person-centred care, effective safeguarding, robust quality assurance, and a positive, well-led culture with no areas of concern identified.
Strengths
· People and relatives reported feeling safe and well-supported, with familiar staff teams building strong rapport and confidence.
· Staff received thorough inductions blending online, face-to-face training, and shadowing, with competency checks by the registered manager.
· Effective safeguarding processes in place; staff confident reporting concerns internally and to external organisations.
· Person-centred care plans containing tailored risk assessments, goals, and communication needs updated via electronic system.
· Strong quality assurance system identifying shortfalls and driving continuous improvement with action plans.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood