Happy Days Care Agency Ltd received a Good rating across all five key questions at its first CQC inspection in November 2022, with one person receiving personal care at the time. The service demonstrated safe staffing and recruitment, person-centred care planning, effective governance systems, and positive feedback from people and relatives.
Strengths
· People felt safe and confirmed no late or missed visits; staff arrived on time and were flexible with call timings.
· Safe recruitment procedures in place with all necessary checks completed for all staff.
· Staff received appropriate training, induction and ongoing supervision to meet people's needs.
· People were treated with dignity and respect and were involved in decisions about their care.
· Detailed, person-centred care plans in place held both at the office and in people's own homes.
Quality-Statement breakdown (18)
safe: Staffing and recruitmentGood
safe: Assessing risk, safety monitoring and management; Preventing and controlling infectionGood
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Using medicines safelyGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
caring: Ensuring people are well treated and supported; Respecting equality and diversity; Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Continuous learning and improving care; Engaging and involving people using the service, the public and staffGood
well-led: Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood