moderate“There were some inconsistencies with the information recorded in people's daily logs which meant important details and information related to care and support had not always been recorded.”
care planning
1 finding
moderate“For 3 people who were unable to mobilise independently, there was limited information about how staff supported them safely and it was unclear how moving and handling tasks were carried out.”
missed or late visits
1 finding
moderate“There are times where they turn up late or only one of them turns up. Two relatives also told us there are times when care staff do not always stay for the full visit.”
safeguarding
1 finding
critical“Although there was a central safeguarding log in place, it was not being updated and did not include all the safeguarding investigations that had taken place.”
governance
1 finding
critical“The provider had failed to notify CQC of safeguarding incidents and other notifiable incidents since the last inspection, of which they have a legal requirement to do so.”
complaints handling
1 finding
moderate“The provider was not always keeping a record of all the complaints they had received...we could not be assured the provider was following their complaints procedure.”
communication with families
1 finding
moderate“When I phone, they promise to ring back but they don't. One relative told us their care worker had challenged them directly when they were in their home and told them to stop calling.”
incident learning
1 finding
moderate“Items that had been identified as areas of improvement had not been fully implemented. Issues had been identified with the safeguarding log in May/June 2022 but our findings showed this had not been rectified.”