Radfield Home Care Camden, Islington & Haringey received a Good rating across all five key questions at its first CQC inspection in January 2023, supporting four people with personalised, safe and well-managed care. The service demonstrated strong recruitment, training, medicines management and governance practices, with consistently positive feedback from people and relatives.
Strengths
· Person-centred risk assessments covered a range of safety and wellbeing needs with clear staff guidance to minimise identified risks.
· Robust recruitment procedures including DBS checks and reference verification for all care staff.
· Medicines administration records maintained and staff competency in medicines support assessed during induction.
· Effective infection control measures with adequate PPE supply and staff training.
· Care plans maintained electronically and accessible via mobile app, enabling timely updates and responsiveness to changing needs.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood