Forget Me Not Care Limited improved from Requires Improvement to Good following a focused inspection of Safe and Well-led domains, having resolved all three prior regulatory breaches relating to medicines management, safeguarding and governance. The service demonstrated effective risk management, robust financial safeguarding controls, strong quality assurance auditing and a supportive, person-centred culture under an engaged registered manager.
Strengths
· Medicines administration records fully completed and no medication errors reported by people or relatives.
· Risk assessments balanced independence with protection and were updated as needs changed.
· Improved financial safeguarding procedures including photo receipts checked by senior staff.
· Effective recruitment with DBS checks, references and right-to-work confirmation.
· Registered manager developed a series of audits identifying shortfalls and driving improvements.
Quality-Statement breakdown (8)
safe: Using medicines safely
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood