Rendezvous Care Services Limited received a Good rating across all five key questions at its first inspection as a newly registered provider, supporting 11 people in their own homes. The service demonstrated safe, person-centred care delivered by a stable, well-trained staff team under effective registered manager leadership.
Strengths
· Consistent staff team known to people for over five years, with no evidence of missed calls and punctual visit delivery.
· Positive feedback from people, relatives, and healthcare professionals about staff kindness, compassion, and respect.
· Comprehensive pre-service assessments incorporating protected characteristics, preferences, and personal histories.
· Registered manager praised by a healthcare professional as having a 'Caring manner and skilled in her job'.
· Effective governance and quality assurance processes including regular reviews of care and risk management plans.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices, delivering care in line with standards, guidance, and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff support: induction, training, skills, and experienceGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity, and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive, and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirementsGood
well-led: Continuous learning and improving careGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood