First inspection of newly registered domiciliary care agency ADL Care Limited, rated Good overall and across all five key questions. People felt safe, were supported by kind, well-trained staff, and benefited from personalised care planning and a positive, well-led culture.
Strengths
· Staff understood safeguarding and the prevention/reporting of abuse, with no safeguarding concerns identified since the service commenced
· Risk assessments were comprehensive and reviewed when needs changed, including wound care and mobility post-procedure
· Safe recruitment processes including DBS checks prior to employment
· Strong infection prevention and control practices including PPE use and COVID-19 testing in line with guidance
· Person-centred care planning with frequent reviews and people fully involved in decisions
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; duty of candourGood
well-led: Continuous learning and improving care; Working in partnership with othersGood