Maita Care Services Ltd received a Good rating across all five key questions at its first CQC inspection, demonstrating safe, well-managed care for 4 people including older adults and autistic individuals. The service showed particular strengths in person-centred care, consistent staffing, effective governance including ISO 9001 accreditation, and strong multi-agency working.
Strengths
· Risks were assessed and managed well, with evidence of learning from accidents and incidents including falls.
· Sufficient staffing levels with appropriate skills; staff were reliable and punctual.
· Medicines managed safely with risk assessments, support plans, administration records and regular audits.
· Staff completed the Care Certificate and received training tailored to individual needs including autism, epilepsy and catheter care.
· People received consistent, person-centred care from staff who knew them well and respected their dignity and independence.
Quality-Statement breakdown (17)
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitment; Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to live healthier lives, access healthcare services and support; Staff working with other agenciesGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions; Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candourGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; engaging and involving peopleGood
well-led: Continuous learning and improving care; Working in partnership with othersGood