Haven Solutionz Ltd received a Good rating across all five key questions on its first CQC inspection, with 5 of 6 service users receiving personal care at the time of visit. The service demonstrated safe, person-centred practice, strong staff support structures and a positive, open leadership culture with no areas of concern identified.
Strengths
· People and relatives consistently reported staff were caring, kind, punctual and reliable, with no missed or late visits
· Robust safe recruitment practices including full employment history checks, DBS checks and right-to-work verification
· Medicines managed safely with staff competency regularly monitored and detailed administration records maintained
· Staff had access to the registered manager at all times for support and guidance, fostering an open and responsive culture
· Person-centred care plans were goal-oriented, regularly reviewed and developed with people and their relatives
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood