critical“CQC received a notification about concerns a person may be at risk of abuse. When this was reviewed, it was found this had not been acted upon within appropriate timescales in line with the provider's policy”
care planning
1 finding
moderate“The suitability of 1 of the premises was in the process of being reviewed by the provider and relevant landlords. The suitability of the premises needed considering in line with people's changing support needs”
incident learning
1 finding
moderate“it was found this had not been acted upon within appropriate timescales in line with the provider's policy and procedures. This could have caused potential abuse to continue.”