Home Instead Braintree received a Good rating across all five key questions at its first inspection in April 2023, with inspectors finding people were safe, well-supported by a consistent staff team, and received personalised care underpinned by robust governance. No failures or regulatory breaches were identified.
Strengths
· Consistent, small staff team with strong knowledge of people's individual needs and preferences
· Electronic medicines administration system providing real-time oversight and enabling prompt identification of errors
· Family members given app access to visit times, carer identity, tasks completed, and care plans
· Thorough induction including shadow shifts, face-to-face training, and registered manager working alongside new staff
· Highly approachable leadership team who undertake direct care calls themselves and complete regular spot checks
Quality-Statement breakdown (21)
safe: Assessing risk, safety monitoring and managementGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood