minor“in the care plans we saw it was noted that more detail was needed in the review section to show what changes had taken place”
minor“For people at risk of weight loss or malnutrition, there were not always separate dedicated records of how much they were eating and drinking.”
minor“a person at risk of pressure ulcers did not have a dedicated recording tool to systematically monitor their skin.”
care planning
2 findings
minor“in one person's care plan the risk assessment regarding their mobility needed to be updated”
moderate
“The provider reviewed care plans whenever a change was identified but did not have a schedule of routine reviews.”
governance
1 finding
minor“the registered manager told us that the response to surveys had been poor”
end of life care
1 finding
moderate“The provider had only recorded some end of life information in relation to one of these people within their generic support plan. There was not a comprehensive record such as an 'advanced care plan'”
consent capacity
1 finding
minor“The provider had not always recorded when a person had appointed a Lasting Power of Attorney to make decisions on their behalf.”
person centred care
1 finding
minor“the provider had recently decided to only offer minimum calls of 3 hours duration for all new care visit requests...this was found to be restrictive by some of the current people receiving care”