Benedon Healthcare Limited achieved a Good rating across all five key questions at this May 2023 inspection, demonstrating sustained improvement from its previous Requires Improvement rating in 2018. The service showed strong person-centred care, safe medicines management, robust risk assessment, and effective governance with no regulatory breaches identified.
Strengths
· Risks appropriately assessed, reviewed and updated; staff knowledgeable about people's needs including seizure management protocols
· Safe recruitment processes in place including DBS checks and sufficient staffing levels
· Medicines managed safely with staff trained, competency assessed, and PRN protocols documented in care plans
· Effective infection prevention and control measures with regular environmental inspections
· Staff completed Care Certificate induction and training was up to date and relevant to roles
Quality-Statement breakdown (23)
safe: Assessing risk, safety monitoring and managementGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood