Consultus Care and Nursing Ltd received a Good rating across all five key questions at its June 2016 announced inspection, with 15 people receiving live-in nursing care nationwide. The service demonstrated strong person-centred practice, robust governance, effective medicines management, and highly satisfied relatives, with no areas of concern identified.
Strengths
· Relatives reported high satisfaction with nursing care, using terms such as 'fantastic, compassionate, exemplary, caring, a rock during difficult times'
· Thorough recruitment procedures including DBS checks, reference checks, and requiring minimum three years post-registration experience
· Medicines administration records were fully completed, audited regularly, and errors were followed up promptly by nurse consultants
· Person-centred care plans reflected individual preferences, life history, and goals, reviewed regularly with people and their representatives
· Strong quality assurance system with quarterly audits covering policies, supervision, care files, accidents, complaints and satisfaction surveys
Consultus Care And Nursing Ltd, a live-in domiciliary care agency serving 17 people across England and Wales, maintained its Good rating across all five key questions at its January 2019 inspection. The service demonstrated safe medicines management, person-centred care planning, strong end-of-life support, and effective quality assurance systems under a newly registered manager.
Strengths
· Medicines managed safely with prompt action taken to address any shortfalls identified; staff trained to national guidance standards
· Robust and flexible staffing model with bank staff matched to people's needs by skills, personality, hobbies and interests
· Person-centred care plans individualised to each person, regularly reviewed with people and relatives
· Strong end-of-life care provision; nurses worked with palliative care teams to fulfil wishes to remain at home
· Effective governance with quarterly audit schedule, action plans, client satisfaction surveys and annual staff surveys