Home & Community Services (Redbridge) received a Good rating across all five key questions at its first CQC inspection in October 2022, supporting 89 people with personal care in the London Borough of Redbridge. The service demonstrated strong safeguarding, reliable visit monitoring, safe medicines management, person-centred care planning, and robust governance with no areas of concern identified.
Strengths
· People felt safe and staff demonstrated strong knowledge of safeguarding processes, with prompt CQC notifications and safeguarding alerts submitted without delay.
· Electronic call monitoring system ensured punctual visits, with staff logging in and out electronically and alerts raised for missed calls.
· Medicines administration records were fully signed with no gaps, and staff received medicines management training.
· Staff received regular one-to-one supervision, induction, and ongoing training covering MCA, safeguarding, medicines and moving and handling.
· Person-centred care plans were regularly reviewed and co-produced with people and their relatives, covering communication, medical and domestic needs.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood