critical“Care workers were not trained in the safe administration of medication...no competency assessments in place for the safe administration of medication and no evidence of medicines administration records (MAR).”
staff training
1 finding
critical“The induction did not cover all the standards of the Care Certificate...there were no records of certified training for care workers.”
staff competency
1 finding
critical“Care workers were not competency checked in these areas...The provider could not demonstrate staff were sufficiently competent and skilled to meet people's needs safely.”
governance
1 finding
critical“There was no evidence of regular audits of the internal processes; management reviews were not in place; the 6 monthly external audit report was not in place.”
care planning
1 finding
critical“One person was at risk of pressure ulcers...there was no information available about the frequency and no records how often the person was repositioned.”
record keeping
1 finding
moderate“The provider relied on a system of contacting people regularly, but they did not record these contacts. This mean that the provider could not demonstrate that they had an effective system.”
supervision appraisal
1 finding
minor“Supervision was carried out quarterly, spot checks were carried out every other quarter however there were no records of certified training for care workers.”