moderate“One person had moved to a downstairs flat due to their mobility deteriorating, however their support plan did not reflect this as it still recorded they were on the second floor.”
moderate“A second person would become distressed if staff mentioned their mother and yet this was not in their support plan.”
governance
1 finding
critical“We reviewed the accident and incident records...and found some notifiable incidents had not been reported to CQC.”
person centred care
1 finding
moderate“People were not always encouraged to give their views or to be involved in the day to day running of their home.”
staffing levels
1 finding
moderate“Another person used to go out with 2 staff on a daily basis, but this was no longer the case...limited to going out only twice a week as there was insufficient staff.”
medication management
1 finding
moderate“Some people's allergy section on their medicine administration record (MAR) was blank...also a lack of information on how people liked to take their medicines.”
supervision appraisal
1 finding
minor“Some staff did not always feel supported by their manager or senior management and they felt isolated in their roles.”