New Venture Care Ltd, a domiciliary care agency supporting 21 people in Worthing, received a 'Good' rating across all five key questions at its first inspection on 28 February 2023. The service demonstrated strong person-centred care, safe staffing and medicines management, effective multi-agency collaboration, and well-embedded governance systems with no areas of concern identified.
Strengths
· People received kind, compassionate care with dignity and respect; one person said staff were 'the best of the lot' and 'marvellous'.
· Robust safeguarding systems in place; staff demonstrated clear understanding of abuse types and reporting processes.
· Sufficient staffing levels with reliable, punctual visit delivery and adequate travel time between calls.
· Medicines administered safely via electronic records with clear PRN protocols in place.
· Detailed, personalised care plans regularly reviewed and updated promptly via electronic care application.