Brightwater Care & Support Ltd is a small domiciliary care service rated Good across all five key questions at its first inspection in January 2023. The single person using the service reported outstanding person-centred care, with the registered manager demonstrably improving their physical and mental health and going above and beyond to support their wellbeing.
Strengths
· Person received safe care with risk assessments regularly reviewed and safeguarding procedures understood by the registered manager.
· Holistic needs assessment involving the person, covering physical, mental, emotional, social, cultural and spiritual needs.
· Registered manager went above and beyond, with the person stating they had 'literally saved my life' and improved both physical and mental health.
· Person fully involved in all care planning decisions; care and support plans signed by the person.
· Quality monitoring in place including audits of care records, health and safety topics, and satisfaction surveys.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood