moderate“recruitment practices were not sufficiently robust, because the recording of information did not reflect a clear audit trail, to show necessary details and checks had been received before people were employed.”
staff training
1 finding
minor“we did not find any evidence of further training for staff members, in relation to the specific needs of those who used the service, such as dementia awareness, diabetes or epilepsy.”
care planning
1 finding
minor“this support plan could have been still more person centred...by recording the type of clothes the person liked to wear, if she liked to wear jewellery, make-up or nail varnish and which toiletries she preferred.”
person centred care
1 finding
minor“one person we spoke with said, 'They are ok. The staff are fine, but it's just they do not realise I prefer a female carer.'”