Bluebird Care Bournemouth & Poole achieved an overall Good rating at its first inspection, with an Outstanding rating for Responsive care driven by highly individualised packages, innovative communication technology and exceptional person-centred outcomes. Minor gaps in PRN medication guidance and care plan detail were identified but promptly addressed during the inspection.
Concerns (3)
minor
Care planning
: “People's individual needs and preferences were central to the delivery of services...however, some documentation needed more detail about the person.”
minorRecord keeping: “Governance and quality procedures were in place. During the inspection various improvements were being addressed including increasing oversight of some documentation to ensure robustness.”
minorMedication management: “Some people had medicines administered PRN, 'as required'. Improvements were being made to the PRN guidance for staff.”
Strengths
· Outstanding responsiveness with highly individualised care delivering flexibility, choice and continuity, including innovative communication technology (tablet app showing carer name/photo/time).
· Purchase of a wheelchair-accessible vehicle to support community engagement and combat post-COVID isolation.
· Strong equality, diversity and inclusion culture including 'Culture Club' and non-binary inclusive staff forms rolled out nationally.
· Robust medicines management with electronic system providing instant access to MAR, allergy information and monthly audits.
· Comprehensive staff development including 12-week career pathway, specialist dementia training and Level 7 Senior Leadership programme for nominated individual.
Quality-Statement breakdown (21)
safe: Assessing risk, safety monitoring and management; learning lessons when things go wrongGood
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier livesGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and supportOutstanding
responsive: Meeting people's communication needsOutstanding
responsive: Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activitiesOutstanding
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learningGood
well-led: Engaging and involving people using the service, the public and staff; working in partnership with othersGood