moderate“People told us that they were not always kept informed of changes to their care calls and expressed concern about the system used to deploy staff.”
care planning
1 finding
moderate“Care plans did not always contain sufficient detail about how people could be best supported in line with their preferences and with their medical conditions.”
consent capacity
1 finding
moderate“capacity assessments had not been recorded for some of the people who used the service that may not have been able to make decisions themselves.”
missed or late visits
1 finding
minor“some people told us they were not always informed of changes and worried about late calls due to travelling times. A system for monitoring late calls was introduced following our feedback.”