Corporate Care Furness Limited, a domiciliary care agency supporting 50 people in South Cumbria, retained its overall Good rating following a focused inspection of Safe and Well-led domains. The service demonstrated strong person-centred care, safe staffing and medicines practices, and effective governance under an experienced registered manager.
Strengths
· People felt safe with staff who were described as kind, caring and reliable
· Robust recruitment procedures including DBS checks and character references
· Staff arrived on time and stayed for the agreed duration; informed people if late
· Registered manager committed to continuous improvement and used feedback to improve the service
· Effective partnership working with health professionals to promote people's independence and positive outcomes
Quality-Statement breakdown (8)
safe: Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Working in partnership with othersGood
well-led: Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; duty of candourGood
well-led: Engaging and involving people, the public and staff; Continuous learning and improving careGood