C4 Care Limited received a Good rating across all five key questions on its first CQC inspection, supporting seven people with domiciliary personal care. The service demonstrated safe recruitment, consistent staffing, effective training and supervision, person-centred care planning, and robust governance systems.
Strengths
· Consistent staff deployment matched to individual needs, with people reporting carers are always on time and the same staff visit regularly.
· Staff received regular mandatory training and in-house courses, with ongoing supervision and development supported by management.
· Medicines managed safely in line with national guidelines, with competency assessments and auditing of medication administration.
· Person-centred care planning with involvement of people, relatives and health/social care professionals.
· Positive organisational culture with high staff morale and accessible, responsive registered manager.
Quality-Statement breakdown (19)
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink; live healthier lives; staff working with other agenciesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control; supporting relationships and activitiesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about roles; continuous learning; duty of candourGood
well-led: Engaging and involving people, the public and staff, considering equality characteristicsGood