Vivid Community Care Ltd received a Good rating across all five key questions at its first inspection in January 2023, with recommendations made regarding medication record-keeping around body maps and prescription reasons. The service demonstrated strong person-centred care, effective partnership working, and robust governance systems, with no breaches of regulation identified.
Concerns (3)
moderate
Governance
: “At the time of our inspection there was not a registered manager in post. A new manager had been appointed in December 2022 and they were in the process of registering with CQC.”
minorMedication management: “body maps were not always used for creams and medicines administered through patches in line with manufacturer guidance.”
minorMedication management: “The reason people has been prescribed medicines was not always recorded.”
Strengths
· People were kept safe from risk and harm with robust and relevant risk assessments in place.
· Staff received appropriate training and competency assessments, including the Care Certificate for new starters.
· People and relatives provided consistently complimentary feedback about staff being caring, respectful and dignified.
· Person-centred support plans reflected people's likes, dislikes, preferences and goals, reviewed regularly.
· Effective infection prevention and control measures were in place.
Quality-Statement breakdown (22)
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; Continuous learning and improving careGood