critical“This demonstrated a breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.”
minor“We saw evidence of phone calls to people using the service...although these were not always in line with the frequency described in the provider's policy.”
communication with families
2 findings
minor“an adult social care professional told us the provider was recently asked to share information in a more timely and transparent manner”
minor“During the week it's fine but at weekends it can be difficult to know who is coming. It would be better if they told us in advance who the carer will be”
record keeping
1 finding
critical“The registered person was not always maintaining up to date and accurate records regarding people's care and the management of the service”
care planning
1 finding
moderate“this support was not always clearly set out in the person's care plan...not always an accurate and complete record of the decisions taken regarding the person's care”
consent capacity
1 finding
moderate“Some people's care plans did not always clearly record who had the legal authority to consent to their care arrangements if the person lack the capacity to make this decision.”
missed or late visits
1 finding
moderate“a local authority found that for over half of commissioned care calls staff were not logging their visits in real time on this system.”
leadership
1 finding
moderate“There was no branch manager in post at the time of our inspection...Some staff commented that there had been frequent changes of office and management staff.”