minor“A small number of people and relatives told us they felt communication could be improved with office staff. They fed back that they sometimes didn't receive calls back or information they requested.”
complaints handling
1 finding
minor“A small number still felt things raised weren't always acted upon. We have made a recommendation about this.”
missed or late visits
1 finding
moderate“some people told us they had experienced missed or late calls and they felt staff were "rushed", "tired" and rotas "could be better organised"”
care planning
1 finding
minor“We found some of these outcomes and goals were vague and were not specific about what the person wanted to achieve or how the service was going to support them to achieve it.”