Rely Care Agency Limited received a Good rating across all five key questions at its announced inspection on 13 July 2016, with six people using the service. The agency demonstrated safe, person-centred care delivered by well-trained, consistent staff within a positive and well-governed organisational culture.
Strengths
· Relatives felt care staff kept their family members safe and were confident leaving staff in their homes unsupervised.
· Care staff demonstrated knowledge of safeguarding signs and procedures, with a clear escalation process to the local authority and CQC.
· Consistent staffing with familiar cover for holidays and sickness, ensuring continuity of care.
· Staff received regular training and supervision linked to family feedback and observed practice.
· Mental Capacity Act principles were understood and applied; consent was recorded in care plans.
Rely Care Agency Limited was rated Good across all five key questions at its February 2019 inspection, demonstrating safe, personalised and well-led domiciliary care for its small caseload. No areas of concern or regulatory breaches were identified.
Strengths
· Personalised, consistent staffing with a regular support worker and a named backup for each person supported.
· Strong family culture with high staff retention and mutual respect between management and support workers.
· Service selectively accepts referrals only where it can offer a distinctive, personalised service.
· Support workers encouraged to request additional training beyond role requirements; responsive management.
· Regular informal reviews to assess whether support continues to meet people's needs.