ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood

safe: Staffing and recruitmentGood

safe: Using medicines safelyGood

safe: Preventing and controlling infectionGood

effective: Supporting people to live healthier lives, access healthcare services and support; Staff working with other agenciesGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood

effective: Supporting people to eat and drink enough to maintain a balanced dietGood

effective: Staff support: induction, training, skills and experienceGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

caring: Ensuring people are well treated and supported; respecting equality and diversityGood

caring: Supporting people to express their views and be involved in making decisions about their careGood

caring: Respecting and promoting people's privacy, dignity and independenceGood

responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesOutstanding

responsive: Meeting people's communication needsOutstanding

responsive: Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activitiesOutstanding

responsive: Improving care quality in response to complaints or concernsOutstanding

responsive: End of life care and supportGood

well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringOutstanding

well-led: Managers and staff being clear about their roles; Continuous learning and improving careOutstanding

well-led: Working in partnership with others; Engaging and involving people using the serviceOutstanding

well-led: How the provider understands and acts on the duty of candourGood

Innovations in Care