Radis Community Care (Helen Court) achieved a Good rating across all five key questions at its first inspection in February 2023, with a new registered manager credited with rapidly driving improvements in care planning, staff morale and governance. Minor issues around staffing stretch during busier periods and inconsistent food and fluid recording were identified but promptly addressed.
Concerns (2)
minor
Staffing levels
: “Some people told us staffing was more becoming stretched, as people's needs became more complex. People felt staff were more rushed.”
minorRecord keeping: “An audit had found staff were not always recording what people had ate or drunk. This made it hard for senior staff to be sure people's needs were being met.”
Strengths
· Positive feedback from people, relatives and professionals about staff being kind, caring and going above and beyond.
· New registered manager drove improvements including updating care plans and promoting person-centred care within a short period.
· Strong collaborative working with health and social care professionals and housing staff.
· Robust safeguarding processes with prompt action taken and effective partnership with the local authority.
· Staff received mandatory and specialist training; shadowing and competency observations supported skill development.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; Continuous learning and improving careGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Working in partnershipGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood