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Care Direct Salford Limited is a domiciliary care agency registered with the Care Quality Commission (CQC) to provide personal care and support to people living in their own homes. At the time of this assessment 26 people were in receipt of a regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The assessment team consisted of 2 inspectors and 1 assessor. This on-site inspection was announced; we gave the provider 3 days’ notice. This was because we needed to be sure the registered manager would be available to support this assessment, and documentation available onsite. We conducted our on-site assessment on 17 and 19 December 2024. We looked at 2 of the key questions which were Safe and Well Led and 15 quality statements during this assessment. We rated the service good overall. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity. People were involved in planning their care. Overall staff managed medicines well, however, we found shortfalls in how medicines were recorded. A new electronic Medicines Administration Record (eMAR) had been introduced shortly before the inspection, which had not been fully established and had impacted on the recording systems for medicines. We determined no harm had occurred because of this and the registered manager took immediate action to improve the safe management of medicines. Leaders and staff had a shared vision and culture. Leaders were visible, knowledgeable and supportive. Staff felt supported to give feedback and were treated equally. People with protected characteristics felt supported.
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