Care Concern (NW)

Inspection reports (5)

1. Inspection report · 2022-07-30

   Framework: KLOE · 10 pages · 76 KB · PDF

   Good
   safe: Goodwell-led: Good

   Focused inspection of safe and well-led following concerns about staffing, missed visits and oversight found the service remained Good in both domains, with the overall rating unchanged. Some occasional late calls were reported but improvements had been made, and safeguarding, medication, recruitment and governance arrangements were effective.

   Concerns (1)

   • minorMissed or late visits: “People told us staff occasionally came late. We saw that improvement had been made with regards to call times and late calls between April and June.”
   Strengths

   • · Comprehensive risk assessments tailored to each person's assessed needs
   • · Effective safeguarding systems and staff trained to recognise and report abuse
   • · Safe recruitment with required pre-employment checks including DBS
   • · Medication clearly audited and administered safely with staff competency regularly checked