minor“complaints information and satisfaction surveys...were not available in a format that people who were unable to read could easily understand.”
moderate“a relative had not been contacted in a timely manner following an incident that had left their loved one with an injury.”
record keeping
1 finding
minor“The rota did not show how the staffing for individuals had been arranged in each project...agreed to add this to the rotas kept in the office.”
governance
1 finding
moderate“Following a visit by contracts in December 2015 a number of shortfalls had been identified and actions by the provider had been recommended.”
staff training
1 finding
minor“they had not received any specific training in mental health or equality and diversity. Such training would assist them to understand and respond to the needs of the people they supported.”
person centred care
1 finding
minor“One relative told us they their relative no longer did some of the activities that they used to and they believed that this was because the current staff team was not compatible with the person.”