Agency profile · CQC 1-12290099621

Village 135

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Provider

Premier Care Limited

Manchester · North West · Active since 20/0

GoodHome-careRM: Wadsworth, Chloe

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

11/May/2023 - 00:00

Inspected 3 years ago

Overview Inspections (1)Findings (1)Owner-management Methodology

Inspection reports (1)

Inspection report · 2023-05-11
Framework: KLOE · 16 pages · 92 KB · PDF
Good
safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good
Village 135, operated by Premier Care Limited, received a Good rating across all five key questions at its first inspection in April 2023. The service demonstrated safe, person-centred care supported by robust governance, a stable staff team, and effective partnership working, with only a minor gap identified regarding two people's unaddressed carer gender preferences.
Concerns (1)
- minor

Person-centred care

: “We received feedback from two people receiving care from a male carer, which was not their preference, although they had not made a complaint. We informed the registered manager.”

Strengths

· People felt safe and protected from avoidable harm; safeguarding and whistleblowing protocols well understood by staff
· Medicines managed safely with staff trained on administration and 'as required' medication protocols
· Stable, consistent staff team with long tenure enabling strong relationships and knowledge of people's needs
· Robust governance framework including audits of medicines, care plans, risk assessments and spot checks on care delivery
· Person-centred care plans developed with involvement of people, reflecting individual preferences and communication needs