United Response - Spire DCA

Inspection reports (3)

1. Inspection report · 2023-04-07

   Framework: KLOE · 10 pages · 76 KB · PDF

   Good
   safe: Goodwell-led: Good

   United Response – Spire DCA improved its overall rating from Requires Improvement to Good, with both Safe and Well-led rated Good following an inspection prompted by safeguarding and medicines concerns. No evidence of harm was found; a minor complaint-handling delay was noted but addressed by management.

   Concerns (1)

   • minorComplaints handling: “We found 1 complaint had not been dealt with in a timely manner, we discussed this with the management team who provided us with assurances that lessons had been learnt”
   Strengths

   • · Staff recruited safely with appropriate DBS checks and people actively involved in the recruitment process
   • · Medicines managed safely with regular audits, stock checks, and STOMP principles followed
   • · Safeguarding incidents correctly reported, recorded, investigated with appropriate referrals made
   • · Positive risk-taking culture supporting people's choice and independence