minor“positive behaviour support strategies were not always sufficiently robust in describing people's anxiety and guiding staff on interventions and responses”
record keeping
1 finding
minor“records required further development to ensure they provided detailed guidance around interventions or outcomes when people were distressed”
staffing levels
1 finding
minor“The registered manager told us they were carrying a number of staff vacancies and were working to recruit to these with the provider.”
staff competency
1 finding
minor“The agency staff were not so good. They kept sending staff who cannot cook and the meals they made we couldn't eat.”