Waterlees Supported Living Service was rated Good overall following a focused KLOE inspection of Safe and Well-Led domains, with only minor record-keeping and care-planning gaps identified and immediately remedied by the registered manager. The service demonstrated a strong person-centred culture, robust safeguarding practice, and effective leadership supporting people with learning disabilities and autism to live independently.
Concerns (4)
minorCare planning: “positive behaviour support strategies were not always sufficiently robust in describing people's anxiety and guiding staff on interventions and responses”
minorRecord keeping: “records required further development to ensure they provided detailed guidance around interventions or outcomes when people were distressed”
minor
Staffing levels
: “The registered manager told us they were carrying a number of staff vacancies and were working to recruit to these with the provider.”
minorStaff competency: “The agency staff were not so good. They kept sending staff who cannot cook and the meals they made we couldn't eat.”
Strengths
· People were supported to have maximum choice and control of their lives in the least restrictive way possible.
· Staff knew people well, understood their individual communication needs, and treated them with respect.
· Robust positive risk-taking promoted independence and active community involvement.
· Registered manager made immediate improvements to care plans and records following inspection findings.
· Strong safeguarding culture with staff confident to recognise and report abuse.
Quality-Statement breakdown (10)
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood