moderate“There had been slippage in the formal supervision of staff which the management team were taking steps to address.”
governance
1 finding
moderate“Systems and processes to monitor the safety and quality of the service were in place. However, these needed further developing to reduce duplication, inconsistencies, and drive continual improvement.”
record keeping
1 finding
minor“The registered managers frequently worked alongside their staff...but acknowledged that they did not always document this.”