moderate“The process and plans when staff were doing this needed improving to promote people's safety to ensure this support was consistent, documented, and there was a clear plan for staff to follow.”
care planning
1 finding
minor“This was not being captured in people's daily notes, reviews, and care planning. We spoke with the registered managers about this who said they would address this issue.”
governance
1 finding
moderate“There were some shortfalls in risk assessments, care planning, prompting people always gave formal consent themselves, assessing staff's training was effective, monitoring of staff visiting times.”
consent capacity
1 finding
moderate“We found in 1 instance a person's consent to care had not been obtained in line with the principles of the MCA. The registered managers told us they would address this issue.”
record keeping
1 finding
minor“Records also did not show how staff were supporting people with their emotional wellbeing.”