moderate“Staff told us they sometimes felt rushed or were late to visits. Some told us that they felt they were not allocated sufficient travel time.”
governance
1 finding
moderate“The provider still only had limited oversight of visit timing and consistency to monitor for trends. They were introducing new electronic systems to help them monitor this, but the system was not yet in use.”
communication with families
1 finding
minor“Some staff told us communication could be improved or they raised issues several times before they felt listened to.”