minor“People were partners in their care services...these conversations were not always documented, we raised this with the manager and deputy manager, they took immediate action.”
minor“Some people's records held in the office contained some out of date information.”
governance
1 finding
moderate“Quality assurance systems in place to monitor and improve the standard of the service were not always robust. Outcomes and actions were not always clearly recorded.”
staffing levels
1 finding
moderate“There was a recruitment process in place. However, we found this had not always been followed. Gaps in employment were not always explained and the medical fitness of staff had not always been reviewed.”