Turning Point - Timberlea (Dom Care) was rated Good across all five key questions at its November 2019 inspection, maintaining its previous Good rating from 2016. The service demonstrated effective safeguarding, person-centred care, and strong leadership under an interim manager who had made notable improvements to governance, incident learning, and staff support.
Strengths
· Effective safeguarding systems with robust incident recording and trend monitoring implemented by the interim manager.
· Sufficient staffing levels based on assessed needs, with regular agency staff providing continuity of care.
· Safe medicines management with comprehensive audit system alerting manager to omissions or errors promptly.
· Strong person-centred care culture with keyworker arrangements, individual activity programmes, and 'You said - We did' initiative.
· Staff received mandatory and additional specialist training (epilepsy, autism, behaviour that challenges) with regular supervision and competency checks.
Turning Point - Timberlea received a Good rating across all five key questions at its August 2016 unannounced inspection, with no failures or regulatory breaches identified. The service demonstrated strong person-centred care, effective leadership, safe medicines management, and robust safeguarding practices for 12 adults with learning disabilities and mental health needs.
Strengths
· Staff well trained in safeguarding and knowledgeable about reporting concerns internally and externally
· Safe and effective recruitment practices including involvement of people who used the service
· Sufficient staffing levels maintained at all times including during one-to-one support
· Medicines stored, managed and disposed of safely with competency checks for staff
· Structured induction programme with shadowing, workbooks and six-month probationary period
Quality-Statement breakdown (17)
safe: Safeguarding procedures understood and concerns reported appropriatelyGood
safe: Sufficient staffing levels to meet individual needs at all timesGood
safe: Safe recruitment practices followedGood
safe: Medicines managed safely with accurate recordsGood
effective: Staff appropriately trained and supported to perform their rolesGood
effective: Consent sought before providing care and supportGood
effective: People supported to enjoy a healthy dietGood
effective: People supported to access a range of health care professionalsGood
caring: People treated with kindness and respectGood
caring: Staff knowledgeable about people's needs and wishesGood
caring: People's dignity, privacy and independence promotedGood
responsive: Care responsive to individual needs and preferencesGood
responsive: People involved in decisions about their careGood
responsive: People supported to engage in activities in the wider communityGood
responsive: Concerns taken seriously and acted upon; recommendation made about obtaining people's viewsGood
well-led: Quality monitoring arrangements accurate and up to dateGood
well-led: People had confidence in staff and the registered managerGood