Allerton C&S GL Limited improved from Requires Improvement to Good across all five key questions at this July 2023 inspection of its two-person supported living service. No regulatory breaches were identified; the service demonstrated strong person-centred care, effective safeguarding, robust medicines management and well-functioning governance systems.
Strengths
· Care plans focused on people's strengths, goals and long-term aspirations, promoting independence.
· Robust safeguarding systems with detailed investigations and shared learning following incidents.
· Staff received specific training for learning disability and autism awareness, with competency assessments for medicines administration.
· Strong multi-agency working; professionals spoke highly of staff and management responsiveness.
· Effective quality assurance systems including audits, service improvement plans and regular feedback loops.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood