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Date of assessment: 12 February to 17 March 2025. Alina Homecare Horsham is a domiciliary care agency providing personal care to people living in their own homes. At the time of our assessment 13 people were receiving the regulated activity of personal care. This assessment has been undertaken of a specialist service registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. Staff monitored people’s health needs and quickly sought medical advice in response to any changes. Staff generally understood and managed risk but records did not always provide enough detail. Staff followed professional advice, monitored outcomes and provided feedback to professionals when needed People were very well supported by a caring and compassionate staff team who received appropriate training and regular supervision. The provider placed a strong emphasis on staff wellbeing and made sure their successes were celebrated which motivated the team to provide exceptional care for people. People’s medicines were administered and managed safely. Staff protected people from the risk of harm or abuse and knew how and with whom to raise concerns. Staff provided person-centred care and knew who and what was important to the people they supported. The service benefitted from an experienced registered manager who created an open and inclusive culture for people, their family members and staff. They sought people’s feedback and learned from their peers and the wider organisation to continually improve people’s experience. Ongoing quality assurance systems fed into service development plans to benchmark and continually improve the service.
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