Home Healthcare/Capable Care received a Good rating across all five key questions on its first inspection since re-registration in January 2022, with 6 people receiving personal care at the time. The service demonstrated strong safeguarding, medicines management, personalised care planning, staff training, and leadership, with consistently positive feedback from people using the service and their relatives.
Strengths
· Electronic medicines administration recording (EMAR) monitored daily with weekly audits, ensuring timely and safe medication administration.
· Electronic call monitoring system (ECM) used to track care calls and alert manager to lateness; relatives confirmed punctual staff attendance.
· Staff received comprehensive training including catheter care, dementia awareness, end of life care, pressure area care, stoma care, and MCA.
· Registered manager highly praised by staff and relatives for 24/7 availability, supportiveness, and strong leadership.
· Regular weekly team meetings used for reflective practice, incident learning, and external trainer-facilitated education.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; duty of candourGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood