Consummate Care (UK) Ltd

Inspection reports (1)

1. Inspection report · 2023-03-22

   Framework: KLOE · 10 pages · 76 KB · PDF

   Good
   safe: Goodwell-led: Good

   Consummate Care (UK) Ltd received a focused inspection of the Safe and Well-led key questions following concerns about call scheduling and safety, with both domains rated Good and the overall rating maintained at Good. The service demonstrated effective risk management, safe medicines administration, robust governance, and a positive, inclusive culture, with only minor issues around staff punctuality communication and carer consistency noted.

   Concerns (2)

   • minorCommunication with families: “People were happy with their call times although provided mixed feedback about whether they were informed if staff were running late. One person said, "They don't phone me, if running late."”
   • minorPerson-centred care: “A few people commented about the inconsistency of staff who supported them but felt this had improved recently. The registered manager told us they had recently reviewed the call schedules.”