Acorn Care Service received an overall rating of Good at its April 2023 inspection, with both Safe and Well-Led key questions rated Good; the three remaining key questions were not inspected and carried forward from the previous 2019 Good rating. The service demonstrated strong safeguarding, medicines management, recruitment, and person-centred leadership, with only a minor infection control lapse around disposable apron use promptly addressed by the registered manager.
Concerns (1)
minorInfection control: “Some staff told us they were not provided with disposable aprons to wear when providing person care...The registered manager confirmed aprons were available and promptly reminded all staff”
Strengths
· People felt safe and spoke highly of care staff, describing warm and attentive care
· Medicines safely managed with staff trained, competency-assessed, and subject to regular spot checks and audits
· Safe recruitment practices including DBS checks, references, and employment gap investigations
· Electronic care planning system enabled up-to-date risk assessments accessible to all care staff
· Management monitored missed or late visits with automated alerts after 30 minutes