TrueArk Healthcare received a Good rating across all five key questions on its first CQC inspection in May 2023, with 30 people receiving care in their own homes. The service demonstrated safe recruitment, effective care planning, compassionate staff, and strong leadership with a transparent culture and robust governance processes.
Strengths
· People felt safe and protected from abuse; staff trained to recognise and report concerns with appropriate policies in place.
· Medicines administered as prescribed with accurate records and staff competency spot checks conducted regularly.
· Care plans thoroughly assessed, personalised and regularly reviewed in partnership with people and relatives.
· Consistent staff team with strong relationships, treating people with dignity, respect and compassion.
· Open, transparent culture with approachable management, regular audits, care plan reviews and staff meetings.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships; support to follow interests and activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood