Oasis4life (F&D) Healthcare Ltd received an overall Good rating across all five key questions at its first inspection, with people and relatives reporting high satisfaction and staff demonstrating competence and a caring attitude. Minor recording gaps in variable-dose medicines and topical cream protocols were identified, with no harm caused, and a recommendation was made to improve medicines documentation.
Concerns (4)
minor
Medication management
: “Staff did not always record how many was given at any one time.”
minorMedication management: “The lack of detail in the records increased the risk of inappropriate application and unsafe storage of these topical creams.”
minorRecord keeping: “Some risk assessments were initially missing from the care records. This was addressed immediately by the registered manager who developed these during the inspection.”
minorCare planning: “Some areas of the care plan's needed expanding to ensure all aspects of care had been recorded.”
Strengths
· People received a good standard of care which met their personal preferences and staff knew people well.
· Staff were trained in medicines management with competency checked by the registered manager.
· Competency checks were taking place to ensure staff had the required skills and followed best practice.
· People and relatives gave consistently positive feedback about care quality and staff attitude.
· The registered manager and operations manager were actively involved in providing direct care, enabling rapid response to concerns.
Quality-Statement breakdown (23)
safe: Using medicines safelyGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; Supporting people to live healthier lives and access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Supporting people to maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportNot rated
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood